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--- en:how_to_use_suprema_mobile_access [2020/06/03 17:41]
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+++ en:how_to_use_suprema_mobile_access [2022/12/29 01:29] (current)
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 ====== How to Use Suprema Mobile Access ======
-=====Overview=====
-Suprema Mobile Access service began to be supported from BioStar v2.7.12. However, some inconveniences have been identified through the previous version and Suprema has upgraded its features to be more user-friendly in v2.7.14. In addition, the service name was changed from Suprema Mobile Credential to Suprema Mobile Access, and Suprema Mobile Credential App and Portal to Airfob Pass and Airfob Portal, providing customers with better service than before.
+=====Overview=====
-\\
-Through this article, we would like to focus on new customers who are interested in Mobile Access, which is emerging as the next generation Credential, and those who have previously used the Suprema Mobile Credential on BioStar v2.7.12. We would like to confirm the changes and upgrades of the BioStar v2.7.14 criteria and guide you on how to use them.
+Suprema Mobile Access service began from BioStar2 version 2.7.12. However, some inconveniences have been identified through the previous version. So, Suprema has upgraded its features to be more user-friendly in BioStar2 version 2.7.14. In addition, the service name was changed from Suprema Mobile Credential to Suprema Mobile Access, and Suprema Mobile Credential App and Portal to Airfob Pass and Airfob Portal, providing customers with better service than before.
 \\
-Please refer the article if you are using BioStar 2.7.12. ([[http://kb.supremainc.com/knowledge/doku.php?id=en:how_to_use_suprema_mobile_credential_in_biostar_2.7.14|Related Article]])
+Throughout this article, we would like to focus on new customers interested in Mobile Access and also previous users of Suprema Mobile Credential on BioStar2 version 2.7.12. \\
-\\
+We would like to introduce the changes and upgrades of the BioStar2 version 2.7.14 criteria and guide you on how to use them. \\
-\\
-{{:en:01.png?700|}}\\
-[Data Flow of Suprema Mobile Credential from BioStar 2 SW to a device]
-\\
-\\
-<callout type="warning" icon="true">
-  * **Suprema Mobile Access** and **Suprema Mobile Credential** are **same** products. Branding has been changed since April 27, 2020. ([[https://support.supremainc.com/en/support/solutions/articles/24000054376|Related Article]])
-  * **Suprema Mobile Access** and **BioStar 2 Mobile Card** are **different** products. Links for the detailed information are listed up on the bottom of this page. Or, you can read that first before reading the below.([[https://support.supremainc.com/en/support/solutions/articles/24000050105|Related Article 1]]/[[https://support.supremainc.com/en/support/solutions/articles/24000050338|Related Article 2]])
-  * **CANNOT** enroll a new Suprema Mobile Access directly from Suprema devices; assign through the BioStar 2 or manually input the card number.
-  * The way of registering a device is different in BioStar v2.7.12 and v2.7.14. If you are using BioStar v2.7.12, you need to remove all user data in the device, delete the device from BioStar 2 and reset the device to factory default before starting Mobile Credential. But if you are using BioStar v2.7.14, then you can register device in Airfob Portal even though the device was already in use in BioStar 2. ([[https://support.supremainc.com/en/support/solutions/articles/24000050101|Related Article]])
-</callout>
 \\
-=====How To Use Suprema Mobile Access with BioStar 2 SW=====
+[Data Flow of Suprema Mobile Access from BioStar 2 Software to a device] \\
+\\ {{:en:01.png?700|}}\\
 \\
-{{ youtube>oRLgoyVX9i0?1000x600 }}
+<callout type="warning" icon="true">
-\\
-\\
-====1. Overall procedure for registering a device in BioStar 2====
-\\
-This is a brief explanation about the set up procedure. \\
-For more details, skip this and go to the below **3. Detail Procedure for BioStar 2.7.14.**\\
-\\
-{{:en:3kk16gqwiqvfor_yw72nsfibhfdopva7ma.png?1000|}}\\
-\\
-====2. Overall procedure for registering a device on Airfob Pass App.====
-If you are using BioStar 2.7.12 or you want to register a device through Airfob Pass App, refer the below overall procedure.
-  * This is a brief explanation about the set up procedure.\\
-  * You can find more information from the linked article.([[https://support.supremainc.com/en/support/solutions/articles/24000050048|Related Article]])\\
-\\
-{{:en:j1k71bqxceq4scvoa29mjk_qexwpkjaopw.png?1000|}}
-\\
-\\
-====3. Detail procedure for registering a device in BioStar 2====
-<callout type="primary" icon="true">
-From BioStar 2.7.14, you do not need to have a clean factory default condition device any more.
-</callout>
-\\
-===1) Join Airfob Portal===
-  * Portal address: https://mc.mocainc.com/en\\
-  * Click **Get Started** to sign up and create your site. You may need to purchase credits.\\
-  * In BioStar 2.7.14 or higher version, 'Regular' card is only supported in BioStar 2.([[https://support.supremainc.com/en/support/solutions/articles/24000054376|Related Article]])
-  * 50 free Credits are given when a new 'Regular' site is created for demo and test purpose. No Maintenance Credits are given.
-\\
-{{:en:qyw2ioiw0sz2-6fdqyrrva49kqs8jzu1-w.png?1000|}}
-\\
-{{:en:jgbke5rkskhdnh_igwoq0zyhwudvt4bzmw.png?1000|}}
-\\
-\\
-===  2) Configure Airfob Portal information to BioStar 2 Settings===
-  * Go to BioStar 2 > **Settings** > **Mobile Credential**.\\
-  * BioStar 2 Mobile Credential setting should be based on the portal site data.
-  * Email & Password : the data of the user who signed in the portal.
-  * Site ID : the Site ID which user created through the portal.
-  * The domain and the port below are default. Please don't change it.
-  * Domain : https://api.mc.suprema.io (default)
-  * Port : protocol port number of portal site (default)\\
-   {{:en:nt_-b4m8ndketgrzvqcms2ndyc0leey_zq.png?1000|}}\\
-  * If you want to know more details for the configuration of Mobile Credential, click [[http://kb.supremainc.com/knowledge/doku.php?id=en:enhancement_in_suprema_mobile_credential_usage_in_2.7.14|[BioStar 2] Enhancement in Suprema Mobile Credential Usage in 2.7.14.]].
-<callout type="primary" icon="true">
-  * XPass 2 and XPass D2 (Rev 2) are only available to use Suprema Mobile Access. Suprema will release the feature for another devices in 2Q/3Q 2020. Fore more detailed schedule, contact to Suprema sales team or Suprema Authorized Partner. \\
-</callout>
-\\
-=== 3) Add a device to BioStar 2 SW and Airfob Portal===
-  * Go to BioStar 2  > Device > Search Device or Advanced Search to search a connected device.\\
-{{:en:device_search.png?400|}}\\
-{{:en:added_devcie.png?400|}}
-  * Go to BioStar 2 > Settings > Mobile Credential and click '+ Add' button from Device Registration.\\
-  * Device will communicate with Airfob Portal and obtain a certificate.\\
-{{:en:uunmz_tktir14-o5d-gdfqlhmhm5smhrbg.png?1000|}}
-{{:en:xgbbf5azdhurhwfpx0yezjrsjwg9fulw8q.png?1000|}}
+  * **Suprema Mobile Access** and **Suprema Mobile Credential** are **same** products. Branding has been changed since April 27, 2020. ([[https://support.supremainc.com/en/support/solutions/articles/24000054376|Related Article]])
+  * **Suprema Mobile Access** and **BioStar 2 Mobile Card** are **different** products. Links for the detailed information are listed up on the bottom of this page. Or, you can read that first before reading the below.([[https://support.supremainc.com/en/support/solutions/articles/24000050105|Related Article 1]]/[[https://support.supremainc.com/en/support/solutions/articles/24000050338|Related Article 2]])
+  * **CANNOT** enroll a new Suprema Mobile Access directly from Suprema devices; assign through the BioStar 2 or manually input the card number.
+  * **The way of registering a device is different** in **BioStar2 version 2.7.12** and **version 2.7.14**. If you are using **BioStar2 version 2.7.12**, you need to remove all user data in the device, delete the device from BioStar2 and reset the device to factory default before starting Mobile Credential. But if you are using **BioStar2 version2.7.14**, then you can register device in Airfob Portal even though the device was already in use in BioStar 2.
+</callout>
+\\
+===== How To Use Suprema Mobile Access with BioStar 2 Software =====
+\\
+{{ youtube>oRLgoyVX9i0?1000x600 }}
+\\
+\\
+====1. Overall procedure for registering a device in BioStar 2====
+\\
+Brief explanation for a set up procedure. \\
+For more details, skip this and go to the below **3. Detail Procedure for BioStar2 version 2.7.14.**\\
+\\
+{{:en:3kk16gqwiqvfor_yw72nsfibhfdopva7ma.png?1000|}}\\
+\\
+====2. Overall procedure for registering a device on Airfob Pass App.====
+If you are using BioStar2 version 2.7.12 or you want to register a device through Airfob Pass App, refer the below overall procedure.
+  * This is a brief explanation about the set up procedure.\\
+\\
+{{:en:j1k71bqxceq4scvoa29mjk_qexwpkjaopw.png?1000|}}
+\\
+\\
+====3. Detail procedure for registering a device in BioStar 2====
+<callout type="primary" icon="true">
+From BioStar2 version 2.7.14, you do not need to have a clean factory default condition device anymore.
+</callout>
+\\
+===1) Join Airfob Portal===
+  * Portal address: https://www.airfob.com/en/home \\
+  * Click **Get Started** to sign up and create your site. You may need to purchase credits.\\
+  * In BioStar 2 version 2.7.14 or higher version, 'Regular' card is only supported in BioStar2.([[https://support.supremainc.com/en/support/solutions/articles/24000054376|Related Article]])
+  * 50 free Credits are given when a new 'Regular' site is created for demo and test purpose. No Maintenance Credits are given.
+\\ {{ :en:airfob_portal_main_page_done.jpg?500 |}}
+\\
+===  2) Configure Airfob Portal information to BioStar 2 Settings===
+  * Go to BioStar 2 → **Settings** → **Mobile Access**.\\
+  * BioStar 2 Mobile Credential setting should be based on the portal site data.
+  * Email & Password : the data of the user who signed in the portal.
+  * Site ID : the Site ID which user created through the portal.\\
+    {{:en:how_to_find_site_id_in_portal.airfob.png?500|}}
+  * The domain and the port below are default. Please don't change it.
+  * Domain : https://api.mc.suprema.io (default)
+  * Port : protocol port number of portal site (default) \\
+   {{ :en:mobile_access_site_id_info.jpg?|}}
+  * If you want to know more details for the configuration of Mobile Credential, click [[http://kb.supremainc.com/knowledge/doku.php?id=en:enhancement_in_suprema_mobile_credential_usage_in_2.7.14|[BioStar 2] Enhancement in Suprema Mobile Credential Usage in 2.7.14]].
+<callout type="primary" icon="true">
+  * XPass 2, XPass D2 (Rev 2) and BLN2 are available to use Suprema Mobile Access. Suprema has released the feature for other devices in order. For more information on Mobile Access supported devices, please refer to [[https://support.supremainc.com/en/support/solutions/articles/24000058364|Supported Devices List of Mobile Access]].\\
+</callout>
+\\
+=== 3) Add a device to BioStar 2 Software and Airfob Portal===
+  * Go to BioStar 2  → **Device** → **Search Device** or **Advanced Search** to search a connected device.\\
+{{:en:device_search.png?400|}}\\
+{{:en:added_devcie.png?400|}}
+  * Go to BioStar 2 → **Settings** → **Mobile Credential** and click + Add button from Device Registration.\\
+  * Device will communicate with Airfob Portal and obtain a certificate.\\
+  {{ :en:add_red_device_to_mobile_access.png? |}}
+\\
+===4) Add new user to BioStar 2===
+  * Go to BioStar 2 → **User** → **Add User**.\\
+  * Enter user name, and email address. (mandatory)\\
+  * Click **Credential** → **Mobile** and enter the card ID to register the Suprema Mobile Access card.\\
 \\
-===4) Add new user to BioStar 2===
+{{:en:add_new_user_in_biostar_2_for_mobile_access.jpg?|1000}}
-  * Go to BioStar 2 > **User** > **Add User**.\\
-  * Enter user name, an email address. (mandatory)\\
+{{:en:tt-bkjgpejnl_h_e1dzinintqzimqmmszq.png?1000|}}
-  * Click **Credential** > **Mobile** and enter the card ID to register the Suprema Mobile Access card.\\
 \\
-{{:en:rlmv_ab3ctiaj0aipew5e72v2owh-maiww.png?1000|}}
-{{:en:tt-bkjgpejnl_h_e1dzinintqzimqmmszq.png?1000|}}
+\\
-\\
-\\
+===5) Confirm the email and authenticate the created mobile credential on a mobile.===
-===5) Confirm the email and authenticate the created mobile credential on a mobile.===
 -1) Please confirm the email of the new user of BioStar 2 to his or her mobile and click the download link from the email content.\\
--2) You need to make sure that requested field is correctly filled in.\\
-{{:en:neruf0uffdgpdtzsnjj3zp1xq1arihmlmg.png?400|}}\\
+-2) You need to make sure that the requested field is correctly filled in.\\
--3) Turn on BLE or NFC of your mobile configuration.\\
--4) Place your Mobile Access card on the device.\\
+{{:en:neruf0uffdgpdtzsnjj3zp1xq1arihmlmg.png?400|}}\\
-{{:en:qxcpdredq0mmoyyefqcd8iljzcujq-dvvq.png?400|}}\\
-\\
+-3) Turn on BLE or NFC of your mobile configuration.\\
-====4. Additional information for Suprema Mobile Access====
-) When you issue the Mobile Credential card, you can put character, ' ' (space), number and '_' (under bar) for user name.\\
+-4) Place your Mobile Access card on the device.\\
-\\
-) If the card is blocked, the card number will be updated in 'Setting > Card > Blacklisted Card'.\\
+{{:en:qxcpdredq0mmoyyefqcd8iljzcujq-dvvq.png?400|}}\\
-\\
-) If you delete users (delete selected users / delete all users), then issued cards will be automatically deleted from the Airfob Portal.\\
+\\
-\\
-) Even though you delete all users, Administrator user will remain and the Mobile Access card for Administrator will be kept.\\
+====4. Additional information for Suprema Mobile Access====
-\\
-====5. Suprema Mobile Access Q&A====
+) When you issue the Mobile Credential card, you can put character, ' ' (space), number and '_' (under bar) for user name.\\
-**Q 1 > How can we get the Mobile Access License Policy and how can we purchase Mobile Credential Credits?**
 \\
-A 1 > Please contact your Suprema regional sales representative. If you do not know the exact sales representative, please contact Suprema through our official web site. ([[https://www.supremainc.com/en/about/contact-us.asp|Link]])
-\\
+) If the card is blocked, the card number will be updated in 'Setting → Card → Blacklisted Card'.\\
-\\
-**Q 2 > Can we keep using BioStar 2 Mobile Card if we has been used? How does the policy go for BioStar 2 Mobile Card?**
+\\
-\\
-A 2 > As long as you do not uninstall the application, you can keep using the old version. But we recommend you should use the new mobile access card, due to better performance and lots of improvements on user interfaces. BioStar 2 Mobile card will be discontinued from September 2020. Once you upgrade new FW to the devices, you will be not available to use current BioStar 2 Mobile Card. Please visit the site and find more information. ([[https://support.supremainc.com/|Link]])
+) If you delete users (delete selected users / delete all users), then issued cards will be automatically deleted from the Airfob Portal.\\
-\\
 \\
-**Q 3 > What if we use XPass 2 and other Suprema devices such as BioStation A2 and want to use Suprema Mobile Access?**
-\\
+) Even though you delete all users, Administrator user will remain and the Mobile Access card for Administrator will be kept.\\
-A 3 >  You need to use the different credential (Mobile Card, Fingerprint, RF card, etc) for BioStation A2. (April, 2020)
 \\
-\\
-**Q 4 > The reader just has to be Mifare device type correct? Or could the FOB reader be added to use multi technology.**
+====5. Suprema Mobile Access Q&A====
-\\
-A 4 > The reader must be working with 13.56 MHz frequency, So multi-technology reader does have 13.56 MHz and Airfob Patch will work on it.
+**Q 1 > How can we get the Mobile Access License Policy and how can we purchase Mobile Credential Credits?**
-\\
 \\
-**Q 5 > For the mobile access to work must the system where the BioStar SW installed be on the internet always, or can it work offline?**
-\\
+A 1 > Please contact your Suprema regional sales representative. If you do not know the exact sales representative, please contact Suprema through our official web site. ([[https://www.supremainc.com/en/about/contact-us.asp|Link]])
-A 5 > If you want to manage everything from BioStar2, then BioStar2 server needs internet connection. But in case of BioStar 2 in local network then you will need to manually enroll all of the user information on the Airfob portal.
 \\
-\\
-**Q 6 > Are there firmware upgrade available for all models to become master device of XPass D2 (Rev 2) and provide Mobile Access feature to the solution? Or only XPass 2 at the moment? **
+\\
-\\
-A 6 > Currently, XPass 2 only supports. The RS485 Master mode of the upcoming FW will be compatible with XPass D2 (Rev 2).[[https://support.supremainc.com/en/support/solutions/articles/24000054221|Upgraded Hardware Introduction : XPass D2 (Rev 2)]]
+**Q 2 > Can we keep using BioStar 2 Mobile Card if we has been used? How does the policy go for BioStar 2 Mobile Card?**
-The version information of the compatible firmware of RS485 Master is as follows.
 \\
-- XPass 2 : v1_2_0_20200409\\
-- BioLite N2 : It will be released by 2Q 2020.\\
+A 2 >  As long as you do not uninstall the application, you can keep using the old version. But we recommend you use the new mobile access card, due to better performance and many improvements on user interfaces. BioStar 2 Mobile card will be discontinued from September 2020. Once you upgrade the new FirmWare to the devices, you will not be available to use the current BioStar 2 Mobile Card. Please visit the site and find more information. ([[https://support.supremainc.com/|Link]]-Login Required)
-- CoreStation : It will be released by 3Q 2020.\\
-- BioStation L2: It will be released by 3Q 2020.\\
+\\
-- BioStation A2 : It will be released by 3Q 2020.\\
-- BioStaton 2 : It will be released by 3Q 2020.\\
+\\
-- FaceStation 2 / FaceLite : It will be released by 3Q 2020.\\
-- BioEntry W2: It will be released by 3Q 2020.\\
+**Q 3 > What if we use XPass 2 and other Suprema devices, such as BioStation A2 and want to use Suprema Mobile Access?**
-- BioEntry P2: It will be released by 3Q 2020\\
 \\
-\\
-** Q 7 > What happens to the URL address after Airfob Portal changed?**
+A 3 >  You need to use different credentials (Mobile Card, Fingerprint, RF card, etc) for BioStation A2. (April, 2020)
-\\
-A 7 > The previous https://mc.suprema.io will just redirect to the new portal address,  https://mc.mocainc.com.
+\\
-\\
 \\
-**Q 8 > Would multi card work for regular cards?**
-\\
+**Q 4 > The reader just has to be Mifare device type correct? Or could the FOB reader be added to use multi technology.**
-A 8 > Yes, multi card is supported regardless of regular or dynamic card.
 \\
-\\
-**Q 9 > What is correct terms for Suprema Mobile Access?**
+A 4 > The reader must be working with 13.56 MHz frequency, So multi-technology reader does have 13.56 MHz and Airfob Patch will work on it.
-\\
-A 9> Check the table in below,
+\\
-^Service Name  |Suprema Mobile Access |
-^Card Name |Mobile Access Card |
+\\
-^Portal Name |Airfob Portal |
-^App Name |Airfob Pass |
+**Q 5 > For the mobile access to work, must the system where the BioStar Software installed be on the internet always, or can it work offline?**
-^Patch Name |Airfob Patch |
 \\
-\\
-====6. Useful Links for information about Suprema Mobile Access====
+A 5 > If you want to manage everything from BioStar2, then BioStar2 server needs an internet connection. But in case of BioStar 2 in local network then you will need to manually enroll all of the user information on the Airfob portal.
-  * Airfob Portal  : [[https://support.supremainc.com/en/support/solutions/articles/24000054376|Link]]\\
-  * Related Webinars :\\
+\\
-  - [[https://support.supremainc.com/en/support/solutions/articles/24000054883|Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access]]\\
-  - [[https://support.supremainc.com/en/support/solutions/articles/24000055757|Overview of Suprema Mobile Access's Features]]\\
+\\
-  * MOCA SYSTEM Inc. YouTube channel :[[https://www.youtube.com/channel/UCCO6H0SkkzwfiEDM7NvFOaA/videos|Link]]
-  * SUPREMA Official Website : [[https://www.supremainc.com/en/platform/suprema-mobile-access.asp|Suprema Mobile Access]]
+**Q 6 > Are there firmware upgrade available for all models to become master device of XPass D2 (Rev 2) and provide Mobile Access feature to the solution? Or only XPass 2 at the moment? **
+\\
+A 6 > Currently, XPass 2, XPass D2(Rev 2), and BioLite N2 support Suprema Mobile Access. We are going to expand supporting devices that are able to use Suprema Mobile Access.\\
+- The relevant article\\
+[[https://support.supremainc.com/en/support/solutions/articles/24000054221|Upgraded Hardware Introduction : XPass D2 (Rev 2)]]\\
+[[https://support.supremainc.com/en/support/solutions/articles/24000058364|Supported Devices List of Mobile Access]]
+\\
+The version information of the compatible firmware of RS485 Master is as follows.
+\\
+- XPass 2 : v1_2_0_20200409\\
+- BioLite N2 : Has been released in 2Q 2020.\\
+- CoreStation : Has been released in 3Q 2020.\\
+- BioStation L2: Has been released in 3Q 2020.\\
+- BioStation A2 : Hass been released in 3Q 2020.\\
+- BioStaton 2: Has been released in 3Q 2020.\\
+- FaceStation 2 / FaceLite : Has been released in 3Q 2020.\\
+- BioEntry W2: Has been released in 3Q 2020.\\
+- BioEntry P2: Has been released in 3Q 2020\\
+\\
+\\
+** Q 7 > What happens to the URL address after Airfob Portal changed?**
+\\
+A 7 > The previous https://mc.suprema.io will just redirect to the new portal address, [[https://www.airfob.com/en/home]]
+\\
+\\
+**Q 8 > Would multi card work for regular cards?**
+\\
+A 8 > Yes, multi card is supported regardless of regular or dynamic card.
+\\
+\\
+**Q 9 > What is correct terms for Suprema Mobile Access?**
+\\
+A 9> Check the table in below,
+^Service Name  |Suprema Mobile Access |
+^Card Name |Mobile Access Card |
+^Portal Name |Airfob Portal |
+^App Name |Airfob Pass |
+^Patch Name |Airfob Patch |
+\\
+**Q 10 >  Does BioStar 2 support both regular and dynamic sites?**
+\\
+A 10> No, currently(BioStar 2.8.2) it does only support regular sites. BioStar 2 will support dynamic in the future but no version plan yet.
+\\
+\\
+====6. Useful Links for information about Suprema Mobile Access====
+  * Airfob Portal  : [[https://support.supremainc.com/en/support/solutions/articles/24000054376|Link]]\\
+  * Airfob Support Page : [[https://mocasystemen.crunch.help/|Link]]\\
+  * Related Webinars :\\
+  - [[https://support.supremainc.com/en/support/solutions/articles/24000054883|Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access]]\\
+  - [[https://support.supremainc.com/en/support/solutions/articles/24000055757|Overview of Suprema Mobile Access's Features]]\\
+  * MOCA SYSTEM Inc. YouTube channel :[[https://www.youtube.com/channel/UCCO6H0SkkzwfiEDM7NvFOaA/videos|Link]]
+  * SUPREMA Official Website : [[https://www.supremainc.com/en/platform/suprema-mobile-access.asp|Suprema Mobile Access]]