Old revisions Add to book Export to PDF Book Creator Add this page to your book Book Creator Remove this page from your book Manage book (0 page(s)) Help BioStar 2, Biomini When you cannot enroll a fingerprint with Biomini on BioStar 2 This article is outdated. For an updated guide refer to the following link Troubleshooting Biomini Issues In this document, we would like to introduce how to troubleshoot when you experience problem enrolling a fingerprint using Biomini on BioStar 2 Server. Before we begin, we assume you have installed Sup_Fingerprint_Driver and as a result of that the device can be found on BioStar 2 device list as well as Windows Device Manager. Cause This issue can occur when the BioMini-Agent.exe*32 process is running with insufficient access privileges. Resolution 1. Run “Windows Task manager”. Please terminate the “BioMini-Agent.exe*32” process. 2. Go to Windows Start > All Programs > Startup and right-click BioMini Agent then select Properties. 3. On the Compatibility tab, please enable Run this program as an administrator option then click OK button to save the configuration.